FAQ's

The Hirer/Driver needs to prodvide original documents in order for Cooke Bros to present your details to our insurers to qualify you for the Fully Comprehensive Insurance cover Cooke Bros provide to all rentals. 

 

Driving Licence

Valid photo card licence must be produced at the time of rental and must remain valid for the duration of the rental.

 

DVLA Codes

DVLA Codes are generated by logging into  www.gov.uk/view-driving-licence, Enter your Driver number Example Mr A Cooke cooke709142a99bd your National Insurance number nm123458c and your post code as it appears on your licence M46 0RF. Select share your details tab. This will generate your unique code such as 2DZimnp, This code is case sensative so copy the code as it appears or it will be rejected by the DVLA system.

If you have any difficulties with this process please bring your National Insurance number with you when collecting your vehicle and we will assist you.

 

Address Verification

Please provide Two proofs of your current address which should be dated within the last two months and confirms your licence address. Your Drivers licence should always display your current address as it carries a £1000.00 fine not displaying the correct address. The identification can be Utility bills, Bank statements, Credit/Debit card bills or Current Motor Insurance policy and Log Book V5 for your car. If unsure please contact us on 01942 874122 or 0161 474 0567

 

Payments & Deposits

The deposit MUST be paid on a credit / debit card which is refundable on safe return of the hire vehicle.

Please note that if the hirer is not the cardholder, the cardholder must be present at the time of hire and will be required to produce photographic ID. The cardholder will then become the guarantor and is financially responsible for any charges incurred and the Insurance excess in the event of any accident.

You have to be over 21 years old  and must have held your UK driving licence for a minimum of two years with no accidents, endorsements or disqualifiactions what so ever.

Please note that 21 – 24 year olds can be accommodated subject to insurance approval – please contact us to clarify.

Drivers over 70 years old are also subject to insurance approval.

You may provide your own Fully Comprehensive cover should you not get approval from our insurers.

All Cooke Bros prices include VAT @ 20%, Fully comprehensive insurance cover for one driver and National 24 hour breakdown cover.

One and two day hires have a mileage allowance of 200 miles per day.

Weekly rentals have a mileage allowance of 800 miles per week.

 

The Deposit is a refundable deposit and not the Insurance excess a lot of people believe that the deposit is their excess or liability should they have an accident or damage the vehicle this is not the case. Please ask your rental agent to clarify what your deposit and excess are.

The deposit is £100.00 and must be paid with a credit / debit card on all rentals this is part of the terms and conditons from our insurers.

A higher deposit may be charged if your driving history does not fall within our normal terms of NO accidents, endorsements or disqualifications

The deposit is refundable subject to the clean and safe return of the vehicle without any damage or excess mileage.

The insurance excess on most vehicles is £500.00. This can be reduced to as low as £250 by paying the applicable rate of Collision Damage Waiver. Cover is subject to insurers approval.

If your driving history does not fall within our normal terms an additional insurance premium and higher insurance excess may be charged.

The Insurance excess is payable on each and every accident or incent where damage to either the vehicle or 3rd party vehicles property or persons.

PLEASE BE AWARE THIS IS THE SITUATION WITH EVERY INSURANCE POLICY AND EVERY RENTAL COMPANY

YES you can provide your own insurance. The insurance does have to be Fully Comprehensive cover and must cover hire vehicles and the use you want the vehicle for and all drivers. A current valid copy of the policy must be roduced prior to the time of rental

 

 

Under the new DVLA regulations the counterpart is now void and the new driver reference procedure must be followed. Log on to www.gov.uk/view-driving-licence, enter your driver licence number, your National Insurance number and the post code as it appears on your driving licence. You then select the ‘share your details’ tab this is where you will find your unique code. Please print or copy this code and bring it with you – please note that your unique code is case sensitive.

If you have any difficulties with this process please bring your National Insurance number with you when collecting your vehicle and we will assist you completing the process.

It depends on the conviction date and what the endorsement or convictions were for. If you have any endorsements at all please contact us to make sure we will be able to provide insurance cover. Alernatively you may be able to provide your own Fully Comprehensive cover.

All fines  or fixed paenalties are the hirer’s responsibility. Any fines received by Cooke Bros will be transferred into the hirers name and an administration fee will be charged at £30.00 for each penalty charge notice received.

Yes an additional driver can be added they will have to be approved by Cooke Bros insurers and provide all original documents. Drivers licence, DVLA code and two current forms of Identification, Any additional driver will have to pay a surcharge subject to the insurers terms, conditions and approval. All drivers are vetted in the same way and have to adhere to the insurers terms and conditions.

 

Unfortunately not. Any damage to the windscreens, windows and tyres is the hirer’s total and sole responsibility.

We are open from 08:00 – 17:30 Monday to Friday and 09:00 – 13:30 Saturday Closed Sunday.

We offer a courtesy pick up / drop off service. We will pick you up from your home / office address, bring you to our office and complete all necessary paperwork and at the end of your rental we will drop you off again.

Unfortunately not, all vehicles must be returned during office hours so they can be inspected and your refundable deposit returned.

You can pay cash for the vehicle rental charge but the refundable deposit MUST be paid on a credit / debit card  on all vehicle rentals. this is one of the terms and conditions from our insurers. Other rental companies may insist that the rental and refundable deposit must be paid on credit card only.

When you collect your vehicle you will be given the appropriate contact number to call in the event of a breakdown. We are also obviously available within office hours to assist with any problems you may encounter. Each manufacturer is covered by different roadside services : Fiat AA 00800 3428 0000 - Ford AA 0203 584 4444 - Vauxhall RAC 0800 553 388 - Toyota AA 0800 246 824 - Hyundai RAC 0800 980 2733 - Renault Assit 0800 085 8000 - Volkswagen VW ASSIST 0800 777 192 - Nissan AA 0330 123 1231 - Peugeot Assist 0800 294 0294 Plesae contact our offices if you have any quieries 01942 874 122 or 0161 474 0567. You will be assisted Roadside to establish what the problem may be, if the problem can be fixed Roadside this will be done. If the vehicle requires further attention or investigation by the manufacturer. You will be transported back to our office and a replacement vehicle will be provided for your onward journey

Yes you can hire from Cooke Bros car hire. You must be staying at a local address and be able to produce two local proofs to confirm that local address such as Utility bills, Bank statements etc as a local contact.

Each manufactuer has it;s own roadside assistance service these are - fiat abarth roadside assistance contact number uk 00800 3428 000 http://www.abarthcars.co.uk - alfa romeo roadside assistance contact number uk 0800 870 713  http://www.alfaromeo.co.uk - aston martin roadside assistance contact number uk 0888 592 7866 http://www.astonmartin.com - audi roadside assistance contact number uk 0800 699 999 http://www.audi.co.uk - bentley roadside assistance contact number uk 0800 316 1333 http://www.bentleymotors.com - bmw roadside assistance contact number uk 0800 777 111 http://www.bmw.co.uk - citroen roadside assistance contact number uk 08000 727 272 http://www.citroen.co.uk - dacia roadside assistance contact number uk 0800 051 2251 http://www.dacia.co.uk - ds roadside assistance contact number uk 00800 2424 0707 http://www.dsautomobiles.co.uk - ferrari roadside assistance contact number uk 0800 358 8550 http://www.ferrari.com - fiat roadside assistance contact number uk 00800 3428 0000 http://www.fiat.co.uk - ford roadside assistance contact number uk 0800 111 234 / 0203 564 4444 http://www.ford.co.uk - honda roadside assistance contact number uk 0800 521 728 http://www.honda.co.uk - hyundai roadside assistance contact number uk 0800 980 2733 http://www.hyundai.co.uk - infiniti roadside assistance contact number uk 0800 662 6200 http://www.infiniti.co.uk - jaguar roadside assistance contact number uk 0800 246 844 http://www.jaguar.co.uk - jeep roadside assistance contact number uk 0800 521 2779 http://www.jeep.co.uk - kia roadside assistance contcat number uk 0333 202 1827 http://www.kia.com - land rover roadside assistance contact number uk 0800 521 786 http://www.landrover.co.uk - lexus roadside assistance contact number uk 0800 255 3987 http://www.lexus.co.u - mazda roadside assistance contact number uk 0800 777 179 http://www.mazda.co.uk - mercedes benz roadside assistance contact number uk 00800 1777 7777 http://www.mercedes-benz.co.uk - mg motor UK roadside assistance contact number uk 0800 072 3338 http://mg.co.uk - mini roadside assistance contact number uk 0800 777 101 http://www.mini.co.uk - mitsubishi roadside assistance contact number uk 0800 587 9833 http://www.mitsubishi-cars.co.uk - nissan roadside assistance contact number uk 0330 123 1231 http://www.nissan.co.uk - peugeot rodside assistance contact number uk 0800 294 0294 http://www.peugeot.co.uk - porsche roadside assistance contact number uk 0800 777 123 http://www.porsche.com - renault roadside assistance contact number uk 0800 085 8005 http://www.renault.co.uk - SEAT roadside assistance contact number uk 0800 262 622 http://www.seat.co.uk - skoda roadside assistance contact number uk 0800 526 625 / 0330 100 3243 http://www.skoda.co.uk - smart roadside assistance number 00800 2777 7777 http://www.smart.com - suburu roadside assistance contact number uk 0800 777 1270 http://www.subaru.co.uk - suzuki roadside assistance contact number uk 0800 107 1155 http://www.suzuki.co.uk - tesla roadside assistance contact number uk 0800 756 9960 http://www.tesla.com - toyota roadside assistance contact number uk 0800 246 824 http://www.toyota.co.uk - vauxhall roadside assistance contact number uk 0800 553 388 http://www.vauxhall.co.uk - volkswagen roadside assistance contact number uk 0800 777 192 http://www.volkswagen.co.u - volvo roadside assistance contact number uk 0800 777 176 http://www.volvocars.com  

If you get a flat tyre each hire vehicle comes supplied with a jack and wheel brace also a spare tyre or an inflator kit, If you have any difficulty please use the provided Roadside assistance cover and within office hours you can call our office on 01942 874 122 or 0161 474 0567. Tyres are the hirers responsability for punctures, blow outs or side wall damage, Cooke Bros are responsible for fair wear and tear also replacing worn out tyres. To replace any tyres here are some of the national companies for assistance ATS Euromater 0800 505 505 - National Tyres 0808 231 0732 - Kwik Fit 0800 222 11 there services are chargeable.

If you get a stone chip or damaged windscreen or window glass this will be the hirers responsability depending on the serverity may be repaired or may need replacing, If you need any assistance please use your dedicated Roadside assistance or call our offices on 01942 874 122 - 0161 474 0567. Here are some of the nationwide windscreen companies that could assist there services are chargeable National Windscreens 0800 955 0108 - Auto Windscreens 0800 999 5000 - Auto Glass 0333 999 0100 there are other local companies in each area that may be as competative check on www.yell.com  

If you damage the vehicle the damage will be estimated and you will be advised of the costs involved, we are happy at that point for youi to obtain other estimates if you wish. Your deposit will be held and the appropriate excess will be charged. Whilst the vehicle is being repaired you will rmain responsible for te daily hire charges. Once the vehicle is repaired and roadworthy you will then be refunded your deposit.

PLEASE BE AWARE THAT ALL HIRERS REGARDLESS WHERE THEY HIRE A VEHICLE FROM REMAIN LIABLE FOR THE DAILY RENTAL CHARGES WHILST THAT VEHICLE IS BEING REPAIRED ONCE REPAIRED AND ROADWORTY THE HIRER CEASES BEING LIABLE FOR RENTAL CHARGES

If you have an accident regardles of circumstances YOU DO NOT ADMIT LIABILITY AS IT IS ONLY THE INSURERS who can accept or decline liability. If you do accept liability you are breaching the terms and conditions of your insurance cover and run the risk of possibly having your insurance cover revoked.

Do not panic make sure that everyone in the vehicle are fine and not injured if any injuries call the emergency services ambulance and police on 999

If everyone is in the vehicle are fine call our offices on 01942 874 122 or 0161 474 0567 if out of office hours use the Roadside assistance cover provide if the vehicle needs attention or cannot be driven.

Take pictures of the damage to both vehicles and any occupants in the other vehicle and email them to info@cookebros.co.uk from the scene of the accident, take the Registration number, name, address, contact telephone number of the driver in the other vehicle.

If there are any witnesses please take there name, address, registration number, if the situation allows take a brief statement.

Always call the police if there any injuries or you are not happy about the situation or circumtances of the accident.

You will need to contact our office at the earliest opportunity.

Cooke Bros will offer to any 3rd party without prejudice complete repair of any damage and courtesy car whilst repairs are undertaken.

You will have to come into our office to complete an accident report and the damage to be estimated at the earliest point possible.

 

 

 

No you have not resrved a vehicle by using the enquiry form, we will send you all requested information regaring your enquiry via email and request your approval to reserve a vehicle. You are then free to reserve or not to reserve a vehicle.

 In the case of a vehicle not being available or not returning in time for your rental we will endevour to provide an equivalent vehicle or upgrade your rental where possible. Cooke Bros always tries to honour each and every reservations.

Yes all one day rentals are 24 hours Monday to Friday, the time you collect the vehicle is the time you return the vehicle.

 It is important to collect the vehicle at the agreed time and return at the agreed time.

Late collection or return can impact on the next hirer who could be on a tight deadline such as a house move, interview or medical appointment.