FAQ's

We need to see and copy all of the following documentation in order for Cooke Bros to be able to rent you a vehicle:

 

Driving Licence

Valid photo card licence must be produced at the time of rental.

You also need to log on to www.gov.uk/view-driving-licence , enter your driver number, National Insurance number and the postcode as it appears on your driving licence. You then select the ‘share your details’ tab which will generate your unique code.

Please print or copy this code and bring it with you – please note that your unique code is case sensitive.

If you have any difficulties with this process please bring your National Insurance number with you when collecting your vehicle and we will assist you.

 

Address Verification

Please produce two proofs of your current address dated within the last two months e.g. utility bills, bank statements, credit card bills etc.

 

Payment

The deposit MUST be paid on a credit / debit card.

Please note that if the hirer is not the cardholder, the cardholder must be present at the time of hire and will be required to produce photographic ID. The cardholder will then become the guarantor and is financially responsible for any charges incurred.

You have to be over 21 years old  and must have held your UK driving licence for a minimum of two years.

Please note that 21 – 24 year olds can be accommodated subject to insurance clearance – please contact us to clarify.

Drivers over 70 years old are also subject to insurance clearance.

Your price includes VAT, fully comprehensive insurance for one driver and 24 hour breakdown cover.

One and two day hires have a mileage allowance of 200 miles per day.

Weekly rentals have a mileage allowance of 800 miles per week.

The deposit is £100.00 and must be paid with a credit / debit card.

A higher deposit may be charged if your driving history does not fall within our normal terms.

The deposit is refundable subject to safe return of the vehicle without any damage or excess mileage.

The insurance excess on most vehicles is £500.00. This can be reduced to as low as £250 by paying the applicable rate of Collision Damage Waiver. Cover is subject to insurers approval.

If your driving history does not fall within our normal terms an additional insurance premium and higher insurance excess may be charged.

YES. The insurance does have to be fully comprehensive and must cover hire vehicles. A current valid copy of the policy must be produced prior to the time of rental.

Under the new DVLA regulations the counterpart is now void and the new driver reference procedure must be followed. Log on to www.gov.uk/view-driving-licence, enter your driver licence number, your National Insurance number and the post code as it appears on your driving licence. You then select the ‘share your details’ tab this is where you will find your unique code. Please print or copy this code and bring it with you – please note that your unique code is case sensitive.

If you have any difficulties with this process please bring your National Insurance number with you when collecting your vehicle and we will assist you.

It depends on the conviction date and what the points were for. If you have any endorsements at all please contact us to make sure we will be able to provide insurance cover.

All fines are the hirer’s responsibility. Any fines received by Cooke Bros will be transferred into the hirers name and an administration fee will be charged at £35.00 for each penalty charge notice received.

Yes. This will incur a small additional charge.

Unfortunately not. Any damage to the windscreen and tyres is the hirer’s responsibility.

We are open from 08:00 – 17:30 Monday to Friday and 09:00 – 13:30 Saturday.

We offer a free pick up / drop off service. We will pick you up from your home / office address, bring you to our office and complete all necessary paperwork and at the end of your hire we will drop you off again.

Unfortunately not, all vehicles must be returned during office hours.

You can pay cash for the rental charge but the deposit MUST be paid on a credit / debit card.

When you collect your vehicle you will be given the appropriate contact number to call in the event of a breakdown. We are also obviously available in office hours to assist with any problems you may encounter.

Yes you can. You must be staying at a local address and be able to produce two proofs to confirm that address.